![]() ![]() It’s important for users to know the icon will open a chatbox interface immediately.Īnother strategy to avoid missing potential user interactions is showing clickable prompts while the chatbox is minimized. To avoid blending in with the background, ensure the chat icon is a bright, visible color that doesn’t blend into the background of your website. When the chatbox is minimized, it interferes less with the user experience–but risks being overlooked. Most chatboxes exist in 2 states: minimized or open. The best bots often provide superior service compared to a human because of their ability to instantly query data within integrated software like Salesforce, transactional databases, or internal knowledge bases. ![]() AI-powered chatbots like Capacity can solve the costly and inefficient problem of maintaining a chatbox solution. Answering questions and messages can make live chat expensive if the website drives high volume or sporadic traffic.Ī chatbot refers to a user who interacts with an artificially intelligent program that leverages natural language processing to understand and address user intent. Typically a business has to employ a team of representatives to ensure they respond to the chat. This session is called a live chat since they communicate with someone in real-time. Once a user clicks a prompt or types a message, they can connect with a human agent. This interface is often branded with company colors and sometimes even pre-populates with quick select prompts. When a user clicks on the icon or bubble to begin a chat interaction, the window displayed is referred to as the chatbox. ![]() These 3 terms are often used interchangeably, but all refer to slightly different parts of a website’s chat experience. The Difference Between Chatboxes, Live chats, and Chatbots A common use for chatboxes is a popup window on a business website through which the user interacts with a live agent or AI bot. A chatbox is the user interface of a given chat application. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |